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GM's Akerson appoints VP of global quality, customer experience

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Melissa Burden The Detroit News Comments Warren — General Motors Co., with top U.S. initial quality rankings fresh under its belt, is ready to take on global quality and achieve the best automotive customer experience in other parts of the world. Chairman and CEO Dan Akerson said Wednesday that GM’s vehicle quality already is viewed very highly in markets such as China, where he visited last week. “We don’t have the kind of the baggage in some of our foreign markets as we do here as a result of the bankruptcy,” Akerson told reporters at its Warren Tech Center following an employee quality celebration that featured live music from an employee band and surprise opening remarks from Detroit...

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